Some users have reported an “oil leaking” issue on the ASI2600MC Pro and in some instances on other camera models back in 2021. After research and investigation, we found the issue was caused by the thermal pad, which is a thermal conductive material sits between the sensor and backplate for optimal heat dissipation of the cameras. After long-term exposure to high temperatures, the volatile content of vinyl silicone oil in the pad would migrate to its surface, and then infiltrate through the gap between the sensor and the board, and in some cases bleed to the sensor surface. After discovering this oil leaking problem, we have improved our production process by switching to thermal pads with a lower volatile content to reduce volatilities. Cameras manufactured after October 2021 should not suffer from the oil leaking problem.
For those customers who were affected by the “oil leaking “issues, we are truly sorry and we offer you “Free Replacement or Free Repair with lifetime warranties”
If you are having the oil leak issue, please submit a report here: https://support.astronomy-imaging-camera.com/
Our support team will carefully examine your camera. If oil leak is detected, we will offer you the following resolution:
1. If your camera is under 2-year warranty, we will offer a free replacement or a free repair service. Any expenses incurred in transit will be covered by ZWO (Please keep your invoices). If you purchases the camera from a ZWO dealer, you may also contact the our dealer directly for the relevant after-sales service.
2. If your camera is beyond the manufacturer’s 2-year warranty, we will offer a free repair and a lifetime warranty on the oil leak issue. We currently have 3 official ZWO maintenance ports and they are located in the USA, Germany and Japan respectively. The repair service includes deep oil cleaning, thermal pad replacement, and sensor alignment.
Friendly reminder: The replacement service with ZWO may take longer time than repair service (over one or two months in transit).
The “Free Replacement or Free Repair” service not only applies to the ASI2600MC Pro camera, but also to other models with oil leak issues.
What’s the current turn time for a replacement in the USA, once you get the camera with the leak? Is it still a 2 mos or more?
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Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for support!
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Does it still take more than 1 to 2 mos to get a replacement? I am in the US and shipping the item to the RMA center in New Jersey
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Hello! We apologize for this inconvenience. Please contact our support(support@zwoptical.com). They have the expertise and resources to assist you effectively.
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Comment *if I buy a ZWO ASI2600MC second hand and then it developed an oil leak, will ZWO repair or replace it for me. does the warranty only apply to the original owner? thanks Dave
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Hello! we offer you free Replacement or free Repair with lifetime warranties. Please don’t worry about this.
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I bought the ASI2600MC Pro in January 5, 2021 from High Point Scientific and already cleaned oil leacks FOUR TIMES!
Is there any way to get new thermal pad (fixed from oil leaks). I will replace it myself.
Thank you.
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Hello! We apologize for this inconvenience. Please contact our support(support@zwoptical.com). They have the expertise and resources to assist you effectively.
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Hello
May I ask if we have already done the repair on the oil leak.
When we dry out the dessicant tablets in the microwave oven, what setting to we put the oven on ?
Is it the “fish” setting or “roast beef” or maybe medium rare?
Thanks
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Hello! Please medium heat for 2 minutes
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Very easy to repair. 20 minutes maximum.
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Hello, I had an oil stain on the sensor, I cleaned the sensor and everything is now OK again. Do I still have to send you the camera, can there be other problems because of the oil leak?
Best regards
Jürgen
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Hello! We apologize for this inconvenience. Please contact our support(support@zwoptical.com). They have the expertise and resources to assist you effectively.
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Very good. I bought it in March 2022 in Italy, how do I know when it was produced? Thanks
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Hello! lease contact our support(support@zwoptical.com). They have the expertise and resources to assist you effectively.
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Hello Support Team,
it would help to know the serial number range of the probably affected cameras to calm down the customers who purchased later manufactured cameras…
kind regards,
Gerhard
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What are the signs of the oil leak, any photos please/. Thank you, Saied
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Sorry, we do not have the photos to share.
If you think you are having the oil leak issue, please submit a report here: https://support.astronomy-imaging-camera.com/
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Send me you Email Adress and I give fotos from my problem. Greetings Herbert
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https://support.astronomy-imaging-camera.com/
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I am not sure when my camera was manufactured, is there a way to verify?
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We fixed the issue in October 2021.
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I have a 12 week old 2600MCPro serial number 1d3a930208010900 -> Please give me answer, if this is one of the ‘newer’ ones that should have been fixed?
Or is there a possibility that this SN coud be affected from the oil leak problem?
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We can’t tell it from the SN, we fixed the issue during the production in October 2021.
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I’m pretty sure I have an ASI2600 MC Pro with a oil leak. I bought it used on 8-24-2020. It was advertised as a 2 week old camera.
How do we proceed to get it repaired.
David Thackeray
260-206-3641
dtmusic1214@comcast.net
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If you are having the oil leak issue, please submit a report here: https://support.astronomy-imaging-camera.com/
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Does it produce black spots on the sensor? Is the ASI294MC Pro affected?
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We haven’t heard ASI294MC Pro is affected.
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Does this lifetime warranty for the oil leak problem apply to all 2600MC cameras regardless of age/number of previous owners ? I am the second owner of my camera which is just 6 months old.
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Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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I just ordered the ASI2600MM pro last weekend.
Are you sure there is no oil leakage issue in 2600MM pro?
I hope you did clear the issue perfectly.
thanks,
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Yes, we are sure; )
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Sorry Sara,
This is not true. I already repaired ASI2600MM Pro and ASI294 MC Pro with oil leak problems.
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