Product Description
Here are several standard AC/DC adapters to be used with ASI cooled cameras and ASIAIR Pro, ASIAIR PLUS.
The handy adapter supplies constant 12-volt power at 5A.
American standard
Can be used in US, Canada, Japan, Brazil, Taiwan (China), etc.
British Standard
Can be used in UK, Hong Kong, Singapore, Malaysia, Vietnam, Indonesia, The United Arab Emirates etc.
European standard
Can be used in France, Itatly, the Netherlands, Denmark, Finland, Norway, Poland, Portugal, Austria, Belgium, Hungary, Spain, Sweden , South Korea, Russia etc.
Chinese standard
Can be used in China, Australia, New zealand, Argentina etc.
Shipping & Delivery
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
- Fast Shipping(amount ≧ 199USD) for free
- Fast Shipping(amount < 199USD) : $30.00 (We do not provide free shipping from now on.)
Introduction
- It will take around 60-90 days for shipment via ePacket/China Post Registered Air Mail/EMS, which can’t be guaranteed due to force majeure. If you can’t get the air mail package after 2months, please let us know ASAP: info@zwoptical.com
- Customers from Brazil and Chile should leave a message to provide your CPF or CNPJ as your custom needs it.
- Customers from Russia need to provide the complete English name with three words as well as the English shipping address.
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
Tax
- The price list on our website is USD without tax.
- Please note that buyers are liable to pay tax involved, such as Import tax, VAT , customs handling fee, etc. The additional fees may be collected at time of delivery by courier.
- For best local service we advise customers buy our cameras from local dealers.
Warranty & Return
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
Ota Gera – :
Hi
Will this power adaptor be able to power ASI Pro, ASI 533, ASI guide camera , CGX-L mount and a dew heater
Thank you
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sara.liu – :
This power adapter is able to power AIR Pro and cool/pro camera.
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sameeraabeygunasekara – :
what version works with 230v 50hz. We usually use british standard plugs and is it capable of 230v?
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ZWO.Moson – :
You can choose British standard version, it is capable of 230v.
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Donald McQuillen – :
Hi I have a ZWO ASI294mc pro, I am using a 12V 3 amp adaptor and I am not able to cool down to more than 17 C. could it be my adaptor, should I try the 5amp
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ZWO.Moson – :
Yes, maybe you can try our 12V 5A AC to DC adapter.
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ksa5ess – :
Hello
Is it 50Hz or 60Hz ?
Thanks
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ZWO.Moson – :
This AC to DC adapter is suitable for both 50Hz and 60Hz.
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Barry Healey – :
Does ZWO sell a mains adapter 240v- 12v for a ASIAIR Pro? Thanks
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Katherine Tsai – :
Sorry, we do not sell this.
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daniel dallolmo – :
So if I understand correctly, I need a 5.5×2.1 adapter at the camera end and and RCA plug at the power source. The Splitter has female RCA ends, I would need a “male” RCA end. A simple copper wire connection would do with no “converter”.
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Moson – :
Sorry we do not have a suitable cable for you.
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daniel dallolmo – :
I use a “Dewbuster” controller for my dew strips. It has 2 unregulated (not affected by temp control dial for dew strips, just a 12v power outlet)12v RCA ports for use to power accessories like my Starizona MicroTouch focuser and my Canon Battery power adapter. Is there a power cord available to run the cooled camera that attaches one end to the camera and the other to a 12v RCA plug? If so how long is the cord? If not , are there specs I should have to make one?
Thank you
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Moson – :
Maybe you need a ZWO DC Y Splitter cable, there is a link for your reference:https://astronomy-imaging-camera.com/product/zwo-dc-y-splitter-cable
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Yuhao Han – :
Do you offer a powering option using cigarette lighter?
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Moson – :
Sorry we do not offer cigarette lighter.
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khoweilip – :
Will it be enough power if I connect ASI 533Pro to ASI Air Pro and power up ASI Air Pro with this adapter?
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Moson – :
Yes, this adapter has enough power.
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Nick Fishback – :
Hi,
Is this recommended to use with the ASI Air Pro?
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Katherine Tsai – :
You can use this to power ASIAIR PRO but please notice this only provide 12V 5A max.
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Swap – :
Which version of the adapter can I use in India?
We use C/D/M types of sockets with 230v 50 hz
https://www.worldstandards.eu/electricity/plugs-and-sockets/
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Katherine Tsai – :
Could you send us a photo of your plug in India? You can send the picture to support@zwoptical.com
Can you use British Standard?
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Alan – :
So, the DC side is regulated just to make sure. Thanks,
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Katherine Tsai – :
You are welcome.Have a nice day!
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Michael – :
Hallo!
Can i User this with Asiair?
Greetings!
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Katherine Tsai – :
yes you can
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Sam Wang – :
For a car power adapter cable, is it compatible with iOptron 12 VDC Car/Vehicle Power Adapter (model 8418)?
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Sean Wang – :
Not sure, if the adapter is DC5.5mm*2.1mm Center positive, it will works.
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Michael – :
What is the length of the cable from the power supply to the camera?
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Sam Wen – :
the total length is around 2 meter
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Antoniy Nedialkov – :
Is that power supply regulated and stabilized so that it can be used with power sources with not perfectly stable voltage?
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Sam Wen – :
the input is AC and output is DC, so the DC side must be regulated and stabilized
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Ben Stew – :
Can you tell me the size of this adapter so I can buy a car plug in version.
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Sam Wen – :
the plug is 5.5*2.1
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Mohamed Q. – :
Hi,
Is this adapter is suitable for ASI 071 MC-C ?
Thanks
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Sam Wen – :
yes, all cooled cameras
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Rod Macpherson – :
Hi,
Is there an Australian standard plug available?
Thanks
Rod
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Sam Wen – :
yes, you can select the Chinese standard
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Ben Stew – :
Is there a car adapter cable for this so I can plug into my PowerTank17 or car?
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Sam Wen – :
there are many car adapter cable on market, we didnot provide it
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