$299.00–$547.00
In stock!
https://astronomy-imaging-camera.com/product/acdc-adapter-12v-5a-for-cooled-cameras
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
Introduction
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
You must be logged in to post a comment.
Guillermo – :
Is it possible in a future software update to manually select voltage of the 12V power outlets? The dummy battery in my Canon camera requires 7.4-8.8VDC and comes with a 12V-type plug. Would be great if I could plug it directly into the ASIAIR Plus.
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sara.liu – :
I think a 12V-8.4V adapter will be helpful.
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jlmkeschmitz (verified owner) – :
Does the ASIair Plus support the Sky-Watcher EQM-35 Pro? I have tried USB and changing the baud rates. I’ve tried direct connection with RJ-45 to USB from the control unit (bypassing the hand control). I’ve tried RJ-45 to RJ-45 from the control unit and hand controller using the Ethernet option (not sure what IP/Port to use). I’ve tried USB type-A to USB type-B from the hand controller to the ASIair (changing baud). I’ve selected the SkyWatcher SynScan and SynScan Beta both and gone through the above. I’m running out of ideas.
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Roberto – :
Hello
Asiar Plus whitch version of Android works?
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Memory Ji – :
All version works
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Uwe Gi – :
Please make it compatibel with sony.
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sara.liu – :
Received your request, will convey it to our devs.
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Netan – :
Hello, Is it possible to use the ASIAir Plus with only 1 camera such that it captures pictures and does autoguiding in an alternated fashion? E.g. it takes a series of 120s expos but after each of these, it takes a quick one (potentially with much higher ISO), and uses that shot to do a correction on the guiding as needed? I understand this would not provide guiding for the individual shots, but it would still do some in-between, for he series.
Thanks!
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Memory Ji – :
it is not possible.Guiding after a series of expos will cause picture issue.
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Mate – :
Hi,
does ASIAir Plus work with Meade LX85 mount?
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sara.liu – :
I think this list will be helpful to you.
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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Christopher (verified owner) – :
Out of curiosity, when will the december shipment be ready? Thanks!
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sara.liu – :
There may be a batch of ASIAIR PLUS around the middle of the December,
orders are arranged by the time we received them.
First come, first served; )
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Jan – :
Hello,
does the ASI Air Plus work with an iOptron GEM28 mount?
Kind regards,
Jan
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sara.liu – :
I think this list will be helpful to you.
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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Mike – :
Please include a device firmware update option in the ASI Air plus to update the firmware for connected ZWO cameras, EAF focusers, filter wheels etc. Reliably.
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sara.liu – :
Received your request, will convey to our devs.
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Michael Chang – :
Do I need to purchase other cables to connect Canon R6 to ASIAir plus?
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sara.liu – :
No, you don’t.
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Srini – :
Will this support software apps like Stellarium so the plate solving can be used to see where the camera is pointing (or have its own skymap so we can see where it is pointing). Manual trackers like skyguider pro dont have automation so user has to understand where the camera is pointing to find targets. Would be a game changer if this is possible.
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Memory Ji – :
Thanks for your suggestion. we submit it to our Dev department.
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Mark – :
I do not understand why your company consistently refuses to have pictures of all angles of a product. In particular the bottom of the ASIair Plus. What do the mounting holes look like? Will it mount to an iOptron CEM 70NUC?
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sara.liu – :
Thanks for your suggestion, we will update our website.
The Plus supports iOptron CEM 70NUC.
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Maya – :
Is Asiair Plus compatible with SW Star Adventurerer?
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sara.liu – :
I think this list will be helpful to you.
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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Apostolos – :
Hello. I tried to use the QR code to download the software on my iPad Air3, but I had a message: “Sorry, unsupport device yet”. DO you plan to extend the support to this model?
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Memory Ji – :
Hi, please try to download the software from APP store;-)
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antonio.mario – :
Dear Sara,
1. With regards to the ASIAIR Plus, what is its current availability (as of Nov 18, 2021)?
2. Can the ASIAIR Plus focus the lens, manually and/or using Auto Focus, through the DSLR?
Thank you!
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Memory Ji – :
Dear Mario, 1. sorry for your waiting. We get small batch ASIAIR Plus step by step, new bach will be available around later of Dec. 2. ASIAIR Plus can not focus the lens by DSLR, in Astrophotography, DSLR is the main camera.
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Antonio Mario – :
Dear Sara,
1. Can the ASIAIR PLUS be controlled with an iPad?
2. Can the ASIAIR PLUS do focusing using the Canon Camera?
3. Can the ASIAIR PLUS use the Orion Star Shoot Autoguider for autoguiding?
4. At this point in time (Nov 16), do you know if there will be shipments by late November/early December?
Thank you in advance for your reply.
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sara.liu – :
1 Yes
2 Yes, please refer to the DSLRs support list.
3 No, the Plus supports ZWO guiding camera currently.
4 There may be a batch of ASIAIR PLUS around the end of the December, orders are arranged by the time we receive them.
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Alex Georoceanu – :
Can I power the ASIAIR Plus with 15V?
The cooler and the mout seem to like 15V just fine and the currents should be lower through the wires.
Thanks!
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sara.liu – :
The voltage limit range is 11V-15V.
When the voltage is lower than 9V or higher than 15V, ASIAIR Plus cannot be turned on.
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Alex – :
Good time of day. Is the asiair compatible with Sky-Watcher Star Discovery Wi-Fi AZ SynScan GOTO. Thank you in advance.
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sara.liu – :
I think this list will be helpful to you.
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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David Elder – :
On the ASIAir Pro your photo went to the supplied USB stick as a very small jpg (8 to 10 kb) and a large fits file and a jpg file of around 200kb to the tablet. The Plus saves the fits file to internal storage for removal later. Does the Plus still automatically transfer a usable jpg to the tablet?
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sara.liu – :
No.
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Mikael – :
I just got my plus last week. And I have never used any air before.
How do I Connect the new EQ6R Pro mount that has a USB port on it to the new ASIAIR Plus. Can I connect it directly thru USB or do I have to go thru the hand controller, do I need any special cables or should I connect it some other way. I can’t find any answers searching the internet.
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sara.liu – :
I think this article will be helpful to you.
https://www.yuque.com/zwopkb/asiair/new-sky-watcher-eq6-r-pro
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