$299.00–$547.00
In stock!
https://astronomy-imaging-camera.com/product/acdc-adapter-12v-5a-for-cooled-cameras
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
Introduction
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
You must be logged in to post a comment.
Amon – :
Hi there!
Can the ASIAIR app be successfully installed in an android profile (i.e. work profile)? I tried, but it hangs on the initial download of 128 MB additional data files.
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sara.liu – :
Yes, the ASIAIR app supports android.
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Joseph Kritz (verified owner) – :
Is the ASIAIR Plus able to control dew heaters without a specific dew heater control? If so what dew heaters do you recommend for seemless control from the ASIAIR Plus?
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sara.liu – :
The ASIAIR Plus is not able to control dew heaters.
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Michael – :
Is the ASI Air Plus compatible with Nikon D810? Thank you.
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sara.liu – :
Yes
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Eduard (verified owner) – :
Good day!
Happy New Year!
Can you tell if the ASIAIR Plus can be powered by the Celestron Evolution mount?
For example, through the USB mount port.
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sara.liu – :
We do not recommend you power the ASIAIR Plus by a mount.
Voltage may be unstable.
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Jan – :
Hello,
does the ASI AIr PLUS support the Celestron AVX mount ?
How can I attach it to the mount or tripod directly?
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sara.liu – :
Yes, the ASIAIR Plus supports the Celestron AVX mount.
I think this article will be helpful to you:https://www.yuque.com/zwopkb/asiair
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adawhite – :
hi
can I use my old canon 400d Rebel XTi with my asiar ? thanks
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sara.liu – :
The canon 400d Rebel XTi has not been tested.
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Tony (verified owner) – :
Let me try to pose this question correctly… as one that primarily practices EAA.
Since the AAP and the AA+ are capable of building image quality in Live Stacking, theoretically couldn’t you capture data (subs) through this process and then save the Live image for later post processing, as opposed to saving every image and then stacking them through some other software before post processing?
Essentially saving a step… ‘as easy as 1, 2, 3’
Other than being unable to ‘manage’ each individual sub, what else, if anything, would be lost?
Any insight would be greatly appreciated…
Tony
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sara.liu – :
It is possible to save the picture you see by click save on the interface.
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hirkala – :
I see that you are selling the ASIAIR Plus as a package with the ASI120 mini and a 30F4 guild scope yet when you look at the compatibility chart there is a red “X” for the ASI120 mini for all versions of the ASIAIR. Is this a mistake or a scam to get rid of discontinued equipment in the hopes that people just won’t return it once they’ve got it? Seriously, what’s going on here?
The other question I have is why don’t you mention during ordering that you have to buy a power cable for the ASIAIR? I realize that it may be different depending on the country you are from but you should mention this so people don’t get their new unit and have to place another order for the power cable just so they can turn it on.
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sara.liu – :
There is something misunderstanding here.
ASI120MM mini(guide camera) is compatible with all version of the ASIAIR, ASI120MM/MC(discontinued camera) is too old to compatible with ASIAIR.
The similar sku may make you confused, sorry for that.
About the DC adapter, we kindly noted at the end of the description.
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suzu – :
I’ve heard that products ordered from authorized distributors are still undeliverable. When will it be delivered?
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sara.liu – :
Orders are arranged by the time we receive them, please contact the distributors directly.
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Martin – :
Hi
To control a Skywatcher EQ-R pro mount for guiding, do i still need to install ASCOM / EQMOD etc or will ASIAIR Plus do all that for me ? Thanks
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sara.liu – :
No, you do not need to install anything.
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Szendrei János – :
AsiAir Plus vezérel -e egyszerre több kamerát is? Például 2db ASI 1600 MM Vagy kellhozzá USB Hub
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sara.liu – :
The ASIAIR Plus can not control multiple main cameras yet.
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alrisden – :
I see a reference to a DSLR compatibility document on someone else’s post. I can’t find the link on this web site – can you help? -I have a Nikon D500
Previous Post:
“Not yet, receive your request, we will convey it to our devs.Please kindly find the DSLRs support list in the product page”
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sara.liu – :
Sure, the DSLRS SUPPORT list is at the end of ASIAIR Plus description.
We haven’t tested Nikon D500.
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Naz – :
Hello,
Can I use my existing power supply 12 v 1a to power up the plus unit?
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sara.liu – :
No, 1A is too low, the recommended power supply is 11V-15V @ 2A-5A.
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Kuochen Tsai (verified owner) – :
There’s no power supply cable included in the package. What type of cable should I buy?
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sara.liu – :
Please click this link to buy a 12V power adapter. There are 4 different standards for different countries, please make sure you selected the correct adapter when placing the order.
https://astronomy-imaging-camera.com/product/acdc-adapter-12v-5a-for-cooled-cameras
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Tom Lohman – :
I have a Celestron Edge HD 1100, will I be able to plate solve with this long of a focal length?
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sara.liu – :
I think this post will be helpful to you.
https://www.yuque.com/zwopkb/asiair/plate-solve
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Tom Lohman – :
Does the ASIAIR Plus control any other electronic focus devices besides the ZWO EAF?
Does the ASIAIR Plus have a built in GPS module, or does it get the location from the external control device?
I have Celestron StarSense, can the ASIAIR Plus interface with it? I am assuming that the ASIAIR Plus plate solving will replace it, correct?
Thank you in advance for the help!
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sara.liu – :
1 No.
2 No, but there is a sync button on the telescope tab of the ASIAIR app.
3 Please refer to this post.
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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Jan-Alfred Berntsen – :
Hi! Does the ASIAIR Plus support the Celestron AVX mount? 🙂
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sara.liu – :
Yes.
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Christopher Dibke (verified owner) – :
Is there any chance for you to offer the ASI AIR APP also for additional mobile OS such as for /e/ in the F-Droid store? This would make me super happy!
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sara.liu – :
You can try it by yourself, here is a link for your reference.
https://itsfoss.com/e-os-review/
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Pat S. (verified owner) – :
Is a new user manual being written for the ASIAIR Plus ?
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sara.liu – :
Please kindly refer to this post.
https://www.yuque.com/zwopkb/asiair
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Mike Mueck – :
Unfortunately, I have difficulties with the polar alignment and my CGX mount.
Do you have instructions for this or any hints?
Thank you very much for advices.
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sara.liu – :
I think this post will be helpful to you.
https://www.yuque.com/zwopkb/asiair/polar-alignment
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