$299.00–$547.00
In stock!
https://astronomy-imaging-camera.com/product/acdc-adapter-12v-5a-for-cooled-cameras
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
Introduction
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
You must be logged in to post a comment.
Brandon – :
Many people have been running the ASIAIR App in the Bluestacks android emulator on their PC/laptop. Now Windows 11 allows you to run it with their new Windows Subsystem for Android (runs as a virtual machine using Hyper-V).Does ZWO have any issue with doing so?
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chole le – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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Support@ZWO – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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Christian Berlage – :
My new AsiAir plus dont work with Skywatcher EQ6 R pro, how can I update the new USB-OS?
Best regards
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Memory Ji – :
Please send email to our support team.
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Stefano B – :
Hello I have purchased an asiair plus is it possible to have the manual dedicated to this device?
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Memory Ji – :
https://astronomy-imaging-camera.com/manuals-guides
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LK – :
Does the ASIAir Plus come with the dovetail attachment and a USB drive?
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Memory Ji – :
USB drive is not attached.
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Devon Marsh – :
Adding one more request to support Sony cameras, specifically Sony a7C.
Thank you
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Memory Ji – :
Thanks, Submitted to our R&D team.
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J – :
I’m getting the error “uncentered, retry xxx” when attempting to run plans. I have a skyguider pro mount using ST4 on camera for the mount selection. I see nothing in manuals or online on how to overcome this error. Any ideas?
Everything else with the unit works well especially the plate solving and object detection.
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Memory Ji – :
Please submitt log to us.
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Thao – :
Hi,
I would like to know if the ASIair Plus works with Skywatcher Pro 2i. Thanks
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Memory Ji – :
No, it isn’t.
Here is the supported mount list for your reference:
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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José Ortega – :
Tengo un Asiair pro y voy a comprar otro. Habría alguna forma de controlar los dos dispositivos desde un PC?
Muchas gracias.
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Memory Ji – :
You can use ASIAIR Plus on PC by simulator 😉
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Max – :
Can I control a Sony Camara via shutter release?
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Memory Ji – :
Hi Max,
ASIAIR Plus doesn’t support Sony Cameras yet.
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Maciek – :
Hello!
Can I power Asi 071 mc pro cooled camera with asiair plus?
I have now ZWO 12v 5A power adapter for cooled camera and connect it to socket. I would like to power up camera (cooling) from asiair. Is it possible? Does any cable /adapter allow to connect ZWO 12v 5A power adapter with asiair?
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Memory Ji – :
Hi Maciek,
Yes, Asiair Plus can power 071mc-p.
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Prashant (verified owner) – :
Hi,
When will the ASIAIR + on backorder actually be available? (Ordered January 2022)
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sara.liu – :
It may be available around mid-March.
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Inrael Arr – :
I wish you would improve the video mode for planetary imaging, Such as planning time of vapture and number of frames to be captured, SER format outout…
It would be fine too if you implement video mode for the modern mirrorless cameras from Canon and Nikon.
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Memory Ji – :
Thanks for your suggestions. Forwarded to our dev team.
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Richard Kendall – :
Does this have a ST4 (Rj11) connection? I need to connect this to the ST4 on my AVX for auto guiding.
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Memory Ji – :
ASIAIR Plus control AVX by its hand controller with ST4 cable.
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Tuomas (verified owner) – :
Regarding the next batch, are we usually talking about weeks or months? Just setting some expectations for myself 🙂 Thanks!
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sara.liu – :
Sorry for keeping you waiting.
It may be available around mid-March.
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Stuart Braybrooke – :
Hi. Is ASIair Plus compatible with Nikon Z6ii using USB connection? Can settings be changed for ISO and exposure, and can images be previewed and downloaded over USB from Nikon to ASIair Plus?
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sara.liu – :
The ASIAIR Plus is compatible with Nikon Z6II.
I think this article about DSLRs will be helpful to you.
https://www.yuque.com/zwopkb/asiair/dslr-ml-connections
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Roberto – :
does ASIAIR plus support the Celestron Focus Motor for SC and HD-Edge telescopes? would the autofocus feature work? Thankyou
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sara.liu – :
No,it doesn’t.
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Erik Schut – :
I read that the asiair plus 12v ports do not deliver enough current for the asi6200mc. However it is stated that the asiair is fully compatible with this camera. Can the camera not be used with the asiair plus, or maybe only uncooled?
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sara.liu – :
The ASIAIR Plus can power the ASI6200MC by 12v output ports.
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suzu – :
Is the supply system up and running? I can’t seem to get it for any length of time.
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sara.liu – :
As you may know, the chips are shortage seriously in the global.
Maybe some dealers have it in stock, we recommend you contact them, please find their details in this link:
https://astronomy-imaging-camera.com/dealers
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Martyn Jones – :
Will it ever work with non ZWO astro cameras, such as those by Altair Astro?
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sara.liu – :
Sorry, it does not.
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Roberto – :
does it support, or will it support, full frame Leica SL cameras?
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sara.liu – :
No, the AISAIR Plus does not support Leica SL cameras.
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