$299.00–$547.00 $269.10–$492.30
In stock!
https://astronomy-imaging-camera.com/product/acdc-adapter-12v-5a-for-cooled-cameras
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
Introduction
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
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Luci – :
Is it compatible with an EXOS-2GT mount?
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sara.liu – :
I think this support list will be helpful to you.
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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Tim Jennings – :
Can you tell me if you can connect a micro four thirds camera, like the Olympus EM1 camera please.
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sara.liu – :
Not yet.
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Brian Wilcox – :
Any plans to add support for Olympus cameras?
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sara.liu – :
Not yet.
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Roberto (verified owner) – :
My Asiair plus gives me an “Undervoltage warning” after a few minutes of usage, as the input voltage falls below 11V. Maybe my powertank is not potent enough (Omegon Powerbank 38k, 144Wh, 12V)?. Can you suggest a proper powertank to power the Asiair plus? It has to support also a ASI2400 cooled camera along with the EAF and a ASI290 guidecamera on USB2. Thankyou.
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chole le – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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jsjang (verified owner) – :
recently I have got the “AIR Plus” works well except only one,
12V output function is not work.
How can I solve this problem?
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sara.liu – :
Please contact support@zwoptical.com directly.
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Rodrigo Roesch Palomo – :
Hello
Just wondering if you ever going to consider making ASIAir compatible with other motor focusers such as Moonlite? Although, I have one of my ASIAirs working with EAF focuser, I have a moonlite focuser attached to one of my scopes which I would love to run with ASiAir instead of the PC.
Thank you
Rodrigo
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sara.liu – :
Hi Rodrigo,
We do not have that plan yet.
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timothy jennings – :
Is the ASIAIR Plus compatible with the Olympus EM1 micro for thirds camera or the NIKON D200 please
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sara.liu – :
They are not on the supporting list.
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tim yu – :
I have iOptron Skytracker Pro, your webpage’s showed that can be supported on Asiair Plus from your list of supporting mount. But how can i coonect it? Because it has no ST4 port, just one micro-usb for charging. Could you please tell me how to connect it?
Many Thanks!
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sara.liu – :
I think this article will be helpful to you.
https://www.yuque.com/zwopkb/asiair/new-sky-watcher-eq6-r-pro
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tim yu – :
Is the ASIAIR Plus compatible with the Canon m5 and m50?
thx.
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sara.liu – :
They are not on the supporting list.
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Eduard (verified owner) – :
Hey! Tell me how to connect asiaair plus to celestron evolution if we are in the field or in the home network?
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chole le – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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Miraumont Daniel – :
Is the ASIAIR Plus compatible with Celestron AVX ?
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sara.liu – :
Yes,it is.
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starneomi – :
hi~!
Is the ASIAir compatible with Canon 200d2 ? not 200d. 200d2 !
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sara.liu – :
No.
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starneomi – :
Is the ASIAIR Plus compatible with the Canon 200d2 ? not 200d
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sara.liu – :
Not yet.
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Martial Bertaux – :
Bonjour, l’asiair est t’il compatible avec le SONY ALFA 7 III ? Merci.
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sara.liu – :
No.
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Johan Tibell – :
I’d like to attach the ASIAIR Plus to a Zenithstar 73 III APO (https://williamoptics.com/products/telescope/zenithstar/zenithstar-73-iii-apo). How do you recommend I mount it to the OTA? Do I need to attach it to the dovetail?
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chole le – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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frank torre – :
Is the plus compatible with Celestron CGX-L mount?
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sara.liu – :
I think this list will be helpful to you; )
https://www.yuque.com/zwopkb/asiair/compatible-mounts
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Guillermo Henandez Ching – :
Is ASIAIR compatible with Canon RP cameras?
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sara.liu – :
Yes, it is.
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Avin – :
Is the ASIAir compatible with Canon M50 mirrorless cameras?
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sara.liu – :
The Canon M50 mirrorless is not on the supporting list.
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Roberto (verified owner) – :
what are the specs of the antenna? mHz? dbi?
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sara.liu – :
It’s 3dbi.
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Petr Skala (verified owner) – :
Hello, I have both older and new (QCI and HPS) 10micron mounts how can I connect these to asiair plus? Can you suggest some sort of cable or can I use LAN cable?
Thank you
Petr
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Support@ZWO – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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