Before first usage of this product read Manuals and install correct Drivers and Software.
Shipping
It will take around 60-90 days for shipment via ePacket/China Post Registered Air Mail/EMS, which can’t be guaranteed due to force majeure.
- Fast Shipping(amount ≧ 199USD) for free
- Fast Shipping(amount < 199USD) : $20.00 (We do not provide free shipping from now on.)
If you can’t get the air mail package after 2months, please let us know ASAP: info@zwoptical.com
Introduction
- Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 7-14 days.
- Customers from Brazil and Chile should leave a message to provide your CPF or CNPJ as your custom needs it.
- Customers from Russia need to provide the complete English name with three words as well as the English shipping address.
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
Tax
- The price list on our website is USD without tax.
- Please note that buyers are liable to pay tax involved, such as Import tax, VAT , customs handling fee, etc. The additional fees may be collected at time of delivery by courier.
- For best local service we advise customers buy our cameras form local dealers.
Warranty and Return Policy
- We provide 2-year warranty for our products, we will offer the repair service for free within warranty period. After the warranty period, we will continue to provide repair support and service on a charged basis. We do not provide any replacement unless ZWO confirmed the product is DOA (Dead On Arrival).
- This warranty does not apply to damage that occurred as a result of abuse or misuse, or caused by a fall or any other transportation failures after purchase.
- Customer must pay for shipping when shipping the camera back for repair or replacement. If we confirm you can get a replacement, goods must be returned with all accessories, instructions, etc and must be suitably packed.
- If you get a faulty camera, please contact us as soon as possible though email: support@zwoptical.com. Please describe the problem in detail and we will do our best to help you solve the problem. Most instances perceived problems are simply bad driver install or software configuration.
- We will provide you RMA number if your camera requires warranty repair. We refuse any return without RMA number!
- For customers who bought the camera from our dealer, dealer is responsible for the customer service for you.
Erika – :
Hi is this the M42-1.25″ adapter?
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Katherine Tsai – :
No, it is not.
Please check here.https://astronomy-imaging-camera.com/product/m42-adapter-oag
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Ron Paine (verified owner) – :
Order #15777
Thanks for the prompt dispatch. Everything good apart from the m42 oag adapter. It is slightly too big and doesn’t fit into the oag I have.
Cheers
Ron Paine
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ZWO ASI Camera – :
There are two adapters in the box (M48 oag adapter and M42 oag adapter),try again? or maybe you can send the photo to support.
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