$49.00–$2,348.00
*Note: The recommended operating voltage for the ZWO Harmonic Equatorial Mount is 12V. When the actual input voltage is below 10.8V, the mount will emit a beeping alarm to indicate under-voltage condition. To ensure proper functioning of the equipment, we recommend using the official ZWO power adapter and an appropriately sized power cable.
Read more: https://astrobackyard.com/zwo-am5-review/
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
Introduction
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
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Tim Jennings – :
Hi,
Can you tell me how you would balance a telescope with this mount and how you would you find the home posion please.
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Memory Ji – :
AM5 head can balance it, and you can find home postion using handle controller.
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Artur – :
Hi.
The AM5 can carry the C11 without counterweights.
Will it be able to lift the SCT12″ with counterweights?
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Memory Ji – :
The AM5 can carry equipment weight 13kgs without counterweight.
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Masa – :
There are strict laws regulating laser light in many countries. Do you have any plans to exclude lasers from being shipped to Japan?
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Memory Ji – :
Hi Masa,
We will remove the laser light.
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Nick C – :
Is there way to attach a Polar Scope such as the QHY Polemaster?
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Memory Ji – :
There is no design for Polemaster.
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David – :
Thanks to the ZWO team for developping this so interresting mount !
The EP is quite high (+-20″) it’s seams to be always the case with harmonic drives.
Does a Periodic Error Correction can be implemented to your mount, or, far better, a Permanent Perriodic Error Correction ?
With PPEC, no need to regeister the PEC every time you turn the mount on and an EP probably divided by 2 or 3. (need to add a motor position sensor).
Thanks a lot
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Memory Ji – :
Thanks for your suggestion. As an entry-level mount, we do not have this plan so far.
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Wobert – :
Will PEC functionality be developed for this mount at some time in the future ?
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Memory Ji – :
Thank you for the suggestion, we will pass it on to our R&D team.
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Artur – :
Helo!
The AM5 can carry the SCT 11 without counterweights. Will it bear SCT 12 with counterweights?
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Memory Ji – :
Please make sure that the weight of your entire OTA within 20kgs.
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Arnaud – :
Hello,
I could be interested by your AM5 mount, I have just few questions.
What is the shipping company to France ? If it is not EMS, can I specifically choose EMS ?
Can you confirm that tripod include with the mount is the TC40 model ?
Thanks
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Memory Ji – :
Hi, you can check our dealer page to get our official dealers informaiton. The tripod included in kit is TC40 model.
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Jeremy Evans – :
Will the AM5 app work on iPhone? Most astro programs are PC and Android. I want to pre order but I want to make sure the app with work for Apple OS and no other hardware required. Thanks.
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Memory Ji – :
Definitely yes 😉
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liegeois arnaud – :
there is a cable to control a hand controller, what does the hand controller look like? will it be provided or optional?
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Memory Ji – :
AM5 comes with Hand controller.
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Piotr Urbankiewicz – :
This looks like great mount but as an astrophotographer and airline pilot I highly advice agains laser pointer which could get your unaware customers into uncomfortable situation with local, or even federal law enforcements. I know lot of situations when people get into seroius trouble because of green laser or drone beeing unaware that they are doing sth wrong. Consequences are very serius tho, its a matter of airspace secuirity and every country take it very serious. Please consider that.
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Memory Ji – :
The laser pointer will be removed.
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Paul – :
What is the purpose of the synchronous belt in your drive design? Is that something common in all harmonic drive mounts, or is that unique to the ZWO AM5 mount design?
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Memory Ji – :
This design makes AM5 mount more stable;-)
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Matthias – :
Hi, your announcement of the AM5 sounds very promising. 🙂 I have two questions: 1) Does the mount fit to an Avalon T-Pod which provides ioptron mount adapters? Is the pixel scale limitation in regards to tracking accuracy only applicable if you do not do auto guiding? My current setup includes auto guiding on a 10″ Newtonian with 1000mm focal length and ASI 294 MC-Pro. Thanks very much and best regards, Matthias
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K. – :
Will AM5 support variable tracking rates, eg. for satellite tracking?
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Memory Ji – :
Yes, it supports.
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Gregor Pokora (verified owner) – :
Cool !! https://youtu.be/mlY7SkOzFg0
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Slade (verified owner) – :
Unlike with you cooled cameras, Will it come with power supply included? Or does this need to be purchased separately? Thank you.
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Memory Ji – :
Yes, poewe supply need to be purchase separately.
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cmk – :
The laser was one of the reasons why I order this mount, if it is removed in the first version of the mount, will it be possible to add it as an additional option/accessory?
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sara.liu – :
Sorry for this change, we are regretful to tell you that it is impossible.
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Robert – :
I believe the laser will not now be supplied with the first run of mounts. As an alternative would you consider changing it for either a threaded hole or post to allow for the attachment of a ‘polar camera’ ? For instance a lot of ZWO planetary cameras have a 1/4” tripod thread on the back which could attach easily, the thinner guide cameras could be attached by a 1.25” slotted tube with a tripod thread at the other end. This also leaves open the possibility of adding a software PA routine into the ‘AIR’ products.
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Memory Ji – :
Thanks for your suggestion.
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Dave Symon (verified owner) – :
What is the cost of:-
1) Tripod Hight Extended
2) Shaft for counter weights
3) Counter weights
4) Carry Case.
If purchased direct from you and item has warranty issues can it be dealt with by a local dealer or does it have to be shipped back to you? Who pays shipping cost?
Thanks in anticipation you will answer these questions?
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Memory Ji – :
Thanks for your questions.Local after-sales service will be considered after adequate training to our dealers or maintenance points. other products information, we will keep updating.
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Dave Symon (verified owner) – :
What is the cost of:-
1) Tripod Hight Extended
2) Shaft for counter weights
3) Counter weights
4) Carry Case.
If purchased direct from you and item has warranty issues can it be dealt with by a local dealer or does it have to be shipped back to you?
If it has to be returned directly to you will you collect the shipping costs?
Thanks in anticipation you will answer these questions?
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Memory Ji – :
Thanks for your questions.Local after-sales service will be considered after adequate training to our dealers or maintenance points. other products information, we will keep updating.
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