$49.00–$2,348.00
*Note: The recommended operating voltage for the ZWO Harmonic Equatorial Mount is 12V. When the actual input voltage is below 10.8V, the mount will emit a beeping alarm to indicate under-voltage condition. To ensure proper functioning of the equipment, we recommend using the official ZWO power adapter and an appropriately sized power cable.
Read more: https://astrobackyard.com/zwo-am5-review/
Fast Shipping: we will choose DHL, UPS, FedEx etc to deliver it. Usually you will get your package within 15-20 days.
Introduction
Tracking site
DGM: http://webtrack.dhlglobalmail.com/?locale=en-US
China air mail: http://www.17track.net/en
1. ZWO hereby declares that it will provide customers with a warranty period of 2 years for ZWO branded products (excluding APO), as per this policy. APO products will be covered by a 1-year free warranty service, starting from the day following the receipt of the product by the customer. For ASIAIR Plus users, the warranty period will commence from the day of device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of the Products, and ZWO support team confirms that the Products indeed have a quality problem or defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the outer package of the Products upon receipt of the Products, and provides ZWO with pictures of the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support team will verify the actual shipper and determine the responsible party for such transportation problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the relevant return or replacement service, however, if the Products are directly sold or transported to the User by an agent of ZWO, the agent will be responsible for providing the relevant return or replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not covered by the 2-year warranty), you might have to pay the replacement value.
4. For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the Products with the complete package, together with all accessories, manuals, etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the repair process of the product. ZWO will send back the product after charging.
5. If a User encounters any problem during the use of ZWO Products, you may at any time contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without ZWO written confirmation.
6. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for the relevant after-sales service.
Our website is continuously updated with the most recent camera drivers as well as software for DSO and planetary imaging. Please make sure the most recent Driver and software have been installed before you start shooting:
It is also recommended to read the Manuals first before shooting.
You must be logged in to post a comment.
Beagle – :
Can AM5 manage a 15Kg OTA? Presumable a counter weight be needed? thx
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chole le – :
Hi! Load capacity of The AM5 is 13kg without counterweight, 20kg with counterweight.
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Am – :
Is it suitable for c14 edge hd? Also deep photography
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sara.liu – :
The AM5 can work with the telescope, whose capacity without the counterweight is 13-20KG.
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Roberto (verified owner) – :
hello, my AM5 order #42202 was placed on February 17, when should I expect delivery? thank you
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sara.liu – :
Pre-order estimated shipping date shall be delayed to around June.
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timothy jennings – :
Can I ask what does it use for pola aliment please. Will it be using a polascope. or laser.
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chole le – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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Tommy86 – :
Is it possible to fit a Polemaster? Are you planning to add this feature?
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sara.liu – :
Sorry, no, it is impossible.
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joelhillman7292 – :
I’m very new to astrophotography and just starting to buy equipment now so could you please tell me if the AM5 mount, ASI071MC Pro color camera and ASIAIR Plus are all compatible with the Williams Optics REDCAT 71,
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chole le – :
Hello! Yes, no problem.
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Peperone – :
Salve, ho ordinato la montatura a gennaio vorrei sapere se l’invio prevede oltre la vostra offerta del cavalletto anche l’asta con contrappeso. Grazie
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Memory Ji – :
Counter-weight bar is not included.
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Kang, hyun-jong – :
I ordered am5 on december 2021.
Do I have to receieve am5 on june 2022?
I don’t have equotorial mount. I had sold my mount. I don’t have any.
Pleaseeeeeeeeeeee…. No way!!!!!
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sara.liu – :
Sorry for the delay…
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Greg (verified owner) – :
Still the plan to ship around early April?
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sara.liu – :
Yes, the first batch is planned to arrive around early April.
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Locksheer Shannon – :
Could you put the docs and specs in text mode ? So that we can use the automatic translation. Because on pictures it doesn’t work…
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Support@ZWO – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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chole le – :
Thank you for your feedback.
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Kevin – :
This looks like a wonderful product, congratulations!
Question: If the mount is set up in Alt-Az mode (axes vertical and horizontal), and properly oriented (taught?), can the software GOTO and then track an object? Not for photography, field rotation no problem. Just so the object stays in the field to show a group of people without recentering. In alt-az orientation, the eyepiece position is much more comfortable than when the RA axis is set to the latitude. This would be a great feature, and I think is “only software”. Thank you.
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Robert – :
Please could you get someone to produce meaningful guided images and report details on guide performance.
Thank you
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mohsen – :
Can you handle a quattro steel weighing 15 kg and dslr, which in total may be more than 20 kg for deep sky astronomical photography?
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chole le – :
Hi! Load capacity of The AM5 is 13kg without counterweight, 20kg with counterweight.
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Sandor – :
How high is the torque of the RA and DEC-motors (in Nm or Ncm)?
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chole le – :
Hello! Please contact our support(support@zwoptical.com). They have the expertise and resources to assist you effectively.
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Anton – :
Hi! Seems that it’s a great mount for me but I’m not able to order it right now. Should I expect that price will increase when the pre-order will finished?
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Support@ZWO – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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Sandor – :
Nice mount, I have ordered it. What is the torque (in Nm or Ncm) of the Ra and DEC-motors?
What is the guiding-speed if the mount received pulses via ST4-port? Is it 0.5, less or more?
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chole le – :
Hello! Please contact our support(support@zwoptical.com). They have the expertise and resources to assist you effectively.
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Damien Galanaud (verified owner) – :
Hello
I ordered it nearly as soon as you announced it :-).
I noticed that you removed the laser, which is good since as many people noticed it can lend you into trouble in many countries. However, a finder shoe has appeared on the newest visual of the mount. I supposed it is to mount a finderscope or a red dot finder for polar alignment, a great substitute for the laser. Will this findershoe be included in the final version ?
Really looking forward to try the AM5, and thanks again for making such great products.
Best
Damien
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DzmitryK – :
Hello, as far as I know, AM5 mount supports variable tracking rates and therefore can be used for satellite tracking. Do you plan to provide your own software with satellite tracking option or the mount is compatible with third-party software like SkyTrack for example? (https://www.heavenscape.com/)
It would be also great if the satellite tracking function could be tested in advance by beta-testers.
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Support@ZWO – :
Hello! Is your issue resolved? If not, please email us at support@zwoptical.com with further details. If your issue has been resolved or if you have any other questions, feel free to contact us anytime. Thank you for your message and support!
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Arnaud (verified owner) – :
What replacement solution will you provide for countries where green light laser is forbidden ? If there is no polar scope it will be a big limitation. Thanks
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Arnaud (verified owner) – :
Hello, any news or feedback for the delay, delivery date and progress of the production process. Thanks
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sara.liu – :
It may be available around the beginning of April.
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