Please carefully review our Shipping and Delivery Policy before purchasing our products. This policy is exclusively applicable to the ZWO subsidiary brand, Seestar, and does not apply to ZWO products.
â… . Shipping Rules
Which Shipping Services Do We Use?
We have chosen a reliable courier service, DHL, for delivering our products securely. Please note that we are unable to ship to post office boxes (PO Boxes) as per our policy.Â
How Do I Ensure a Smooth Delivery?
To ensure your order reaches you seamlessly, please provide accurate information – name, address, and contact details – during checkout. Double-check your order details before confirming. After shipment, changes or cancellations are not possible.
When Can I Expect My Package?
We aim to deliver within 15-20 days. We’ll process your order within 3 business days. If your package doesn’t arrive in 2 months, promptly contact Seestar E-commerce.
Anything Specific for Certain Countries?
For our valued European customers, we kindly request that you include your VAT, EORI, or personal identification card number in the remarks section of your order, as per customs regulations.
If you are located in Brazil or Chile, we kindly ask you to provide your CPF or CNPJ in the remarks section of your order to comply with customs requirements.
Customers in Russia, please note that we can only ship via EMS. In the remarks section of your order, kindly provide your full English name (consisting of three words) and English delivery address. These details are of utmost importance to ensure a seamless customs clearance process and timely delivery.
What if Delivery Takes Longer?
Though we aim to meet our delivery estimates, unforeseen factors like natural disasters can lead to delays. Remote areas may also experience longer delivery times.
What If My Delivery Fails?
While we’ll assist in resolving delivery issues, we can’t be held responsible for recipient actions like address changes, refusal, or customs delays. Note that delivery times may be impacted during weekends, holidays, and special occasions.
How Do I Deal with Delayed Delivery?
Rest assured, we’re taking measures to minimize delays and appreciate your understanding. If you have any questions or concerns about delivery, please contact Seestar E-commerce.
Ⅱ. Delivery Tracking
To track the status of your order, we recommend using the following official channels:
Click on the links below to access tracking information for your shipment:
DHL:Â http://webtrack.dhlglobalmail.com/?locale=en-US
Other:Â http://www.17track.net/en
Alternatively, you may contact Seestar E-commerce directly for further assistance.
We appreciate your business and are committed to ensuring the timely and accurate delivery of your order.
Ⅲ. Tax Information
What is the Price List Displayed on Our Website?
The price list displayed on our website is in USD and does not include tax.
What Tax Responsibilities Do Buyers Have?
We want to inform our buyers that they are responsible for any applicable taxes, including Import tax, VAT, customs handling fees, and similar charges. These additional fees may be collected by the courier at the time of delivery.
How Can You Ensure the Best Local Service?
For the best local service experience, we recommend that customers consider purchasing our cameras from local dealers. This approach can provide you with convenient access to support and assistance specific to your region.
Your understanding of these tax considerations is appreciated, and we are here to assist you with any questions you may have.
Ⅳ. Inspection & Reporting of Damaged Shipments
Why Should You Inspect Your Shipment?
Given the significant value of Seestar products, we kindly ask you to carefully examine your shipment upon delivery. If you notice any damage or deformation, we advise against signing for or opening the package. Instead, promptly reach out to Seestar E-commerce.
What Happens When You Sign for the Goods?
By signing for the goods, whether personally or through a representative, you are considered to have accepted the package, its quantity, and the enclosed products. To safeguard your interests, we highly recommend recording an unboxing video and cross-checking the contents with the packing slip.
How Can You Protect Yourself?
For any missing or damaged items, please get in touch with Seestar E-commerce within 24 hours of receiving your shipment. This swift action allows us to promptly address the issue and ensure your satisfaction.
Your satisfaction is our priority, and we appreciate your cooperation in ensuring the safe delivery of your Seestar products.
Christopher Gray – :
A few questions:
My remaining questions before I buy:
Will there be a mosaic mode?
Will there be a Dithering option?
Will we be able to access the unstacked sub exposures in FITS format?
3
0
Support_02 – :
Hi Christopher,
Will there be a mosaic mode?
-Not yet. Plan to enable in future iterations.
Will there be a Dithering option?
-Yes, there is now.
Will we be able to access the unstacked sub exposures in FITS format?
-Yes, downloadable via computer connections.
7
0
Brian – :
What filter does it takes?
is it threaded filter ?
0
0
Support_02 – :
Hi Brian, we intend to include three built-in filters in Seestart’s current version and an add-on option to attach a snug fit solar filter onto its objective. With a 50mm aperture, Seestar S50 can be equipped with our custom accessories to fit standard 2 inch filters, providing users with a wider range of options to meet one’s specific needs.
11
0
Craig – :
Hi, I want to purchase some items and I am from the UK. I have to enter a passport number or id number (is the ID number by National Insurance number?) as I do not have a passport. Also do I add the NI number to the comment section of the order?
Kind regards, Craig
0
0
Support_02 – :
Hi Craig, thanks for your interest in ZWO. I have passed on your msg to our sales team and they will reach out to you directly! Cheers~
3
0
Curtis White – :
How would you compare this set up to my Explorer Scientific 127, ASI2600, ZWO auto focus, ASIAIR PLUS and ASI290 and more? Or is this more like a product entry to Astrophotography for my Kids?
0
6
Support_02 – :
Hi Curtis, Seestar integrates a telescope, electrical focuser, astronomical camera, ASIAIR, altazimuth mount, dew heater and filter wheel into one compact body with a net weight of only 2.5kg. No set-up required, you can start imaging in no time once the device is out under the night sky. With a few clicks on your smartphone, Seestar will automatically align to the target you selected and start tracking and live stacking. IMO, With a price less than 1/10 of that of your set up, it is abolutely good investment:)
6
0
Luigi – :
Is it possible to connect Seestar to an external battery or power supply in order to increase the life?
It is ready to be shipped? I see here you are still in a final testing phase
0
0
Support_02 – :
Hi Luigi, thanks for your interest in Seestar. Seestar has a battery level indicator on both its body and app, and can be charged via power bank while in use.
4
0
evoanh (verified owner) – :
Does this have built-in dew heaters to prevent condensation?
1
0
Support_02 – :
Thanks for your inquiry. Yes, Seestar has built-in dew heaters to prevent moisture condensation.
7
0
James – :
When is the next iteration? I missed my leap and I haven’t had contact with Ziggy or Al. Difficulty in waiting till July will alleviate shortly…
3
8
Support@ZWO – :
Hi, James. Thank you for your feedback. We’re committed to improving and bringing more groundbreaking innovations to our users.
4
0
Paul Freeman – :
Is your CC charged upon order or shipment?
3
0
Support@ZWO – :
Hi, Paul. Thanks for your comment.
We only process payments upon order confirmation, and the payment will be charged at that time.
7
5
Damon Alcorn – :
What is the longest exposure you can take with it?
3
0
Support_02 – :
currently it’s limited to 10s.
0
0
Damon Alcorn – :
Can you put this on a wedge and do basic polar alignment to improve tracking?
2
0
Support_02 – :
Unfortunately, Seestar S50 doesn’t support EQ mode due to its limitations in guiding.
0
0
grainge – :
Do you have any plans to sell these from Europe? I’m in UK but Im confused about import duty and tax.
6
0
Support@ZWO – :
Absolutely, we’re happy to ship to Europe. Please keep in mind that European orders will be subject to an additional tax of approximately 20% of the item value.
3
2
Christopher Gray – :
In one place this page states that it has an equatorial mount and then further down the page it says an Alt-Azimuth mode mount. Which is it?
0
0
Support@ZWO – :
Hi, Christopher. Thank you for reaching out. The Seestar is equipped with altazimuth mode.
6
0
Kleanthis – :
Does it include the tripod? Or needs to be purchased separately?
1
3
Support@ZWO – :
Thanks for reaching out. The standard package of Seestar comes complete with our top-of-the-line tripod included, ensuring that you have everything you need to capture stunning photos and videos right out of the box.
6
0
John Schnupp – :
Is there a manual for this new product. I would like to read the manual and see more technical spec before making a decision to purchase.
2
0
Support@ZWO – :
Thank you for your interest in our Seestar product. We are currently in the final testing phase to ensure optimal performance, and our manual and tutorials are not yet available. We appreciate your patience, and we will release them as soon as possible.
2
0
Nesher Asner – :
What is the resolution / megapixels of the sensor?
What is the resolution of the TIFF images? Is it also 1920 * 1080?
Or is that just for video?
Thanks, and I wish you much success with this new product!
2
0
Support_02 – :
Hi Nesher, thanks for your inquiry. Seestar S50 has IMX 462 sensor, resolution 1920*1680.
0
0
Del (verified owner) – :
Tripod is included, correct?
1
0
Support@ZWO – :
Yes, of course! 🙂
5
0
casati (verified owner) – :
Will filters and dew shield become available?
3
0
Support_02 – :
Yes, they are already built in.
0
0
casati (verified owner) – :
What object catalogues are included? Possible to connect to e.g. SkySafari?
1
0
Support_02 – :
Skyatlas is available in Seestar S50.
0
0
casati (verified owner) – :
Is external power supply possible? in which form? During usage?
0
0
Support_02 – :
Yes, Seestar has a battery level indicator on both its body and app, and can be charged via power bank (type c connection) while in use.
0
0
William Bonar – :
What is the aperture size and F ratio? What sensor is installed?
Cooled?
0
0
Support_02 – :
Hi William, Seestar S50 has an aperture size of 50mm and a focal length 260mm, with a focal ratio F/5. It has Sony IMX462 sensor inside. Cooling is not added due to the short exposure time.
1
0