Please carefully review our Shipping and Delivery Policy before purchasing our products. This policy is exclusively applicable to the ZWO subsidiary brand, Seestar, and does not apply to ZWO products.
Ⅰ. Shipping Rules
Which Shipping Services Do We Use?
We have chosen a reliable courier service, DHL, for delivering our products securely. Please note that we are unable to ship to post office boxes (PO Boxes) as per our policy.
How Do I Ensure a Smooth Delivery?
To ensure your order reaches you seamlessly, please provide accurate information – name, address, and contact details – during checkout. Double-check your order details before confirming. After shipment, changes or cancellations are not possible.
When Can I Expect My Package?
We aim to deliver within 15-20 days. We’ll process your order within 3 business days. If your package doesn’t arrive in 2 months, promptly contact Seestar E-commerce.
Anything Specific for Certain Countries?
For our valued European customers, we kindly request that you include your VAT, EORI, or personal identification card number in the remarks section of your order, as per customs regulations.
If you are located in Brazil or Chile, we kindly ask you to provide your CPF or CNPJ in the remarks section of your order to comply with customs requirements.
Customers in Russia, please note that we can only ship via EMS. In the remarks section of your order, kindly provide your full English name (consisting of three words) and English delivery address. These details are of utmost importance to ensure a seamless customs clearance process and timely delivery.
What if Delivery Takes Longer?
Though we aim to meet our delivery estimates, unforeseen factors like natural disasters can lead to delays. Remote areas may also experience longer delivery times.
What If My Delivery Fails?
While we’ll assist in resolving delivery issues, we can’t be held responsible for recipient actions like address changes, refusal, or customs delays. Note that delivery times may be impacted during weekends, holidays, and special occasions.
How Do I Deal with Delayed Delivery?
Rest assured, we’re taking measures to minimize delays and appreciate your understanding. If you have any questions or concerns about delivery, please contact Seestar E-commerce.
Ⅱ. Delivery Tracking
To track the status of your order, we recommend using the following official channels:
Click on the links below to access tracking information for your shipment:
DHL: http://webtrack.dhlglobalmail.com/?locale=en-US
Other: http://www.17track.net/en
Alternatively, you may contact Seestar E-commerce directly for further assistance.
We appreciate your business and are committed to ensuring the timely and accurate delivery of your order.
Ⅲ. Tax Information
What is the Price List Displayed on Our Website?
The price list displayed on our website is in USD and does not include tax.
What Tax Responsibilities Do Buyers Have?
We want to inform our buyers that they are responsible for any applicable taxes, including Import tax, VAT, customs handling fees, and similar charges. These additional fees may be collected by the courier at the time of delivery.
How Can You Ensure the Best Local Service?
For the best local service experience, we recommend that customers consider purchasing our cameras from local dealers. This approach can provide you with convenient access to support and assistance specific to your region.
Your understanding of these tax considerations is appreciated, and we are here to assist you with any questions you may have.
Ⅳ. Inspection & Reporting of Damaged Shipments
Why Should You Inspect Your Shipment?
Given the significant value of Seestar products, we kindly ask you to carefully examine your shipment upon delivery. If you notice any damage or deformation, we advise against signing for or opening the package. Instead, promptly reach out to Seestar E-commerce.
What Happens When You Sign for the Goods?
By signing for the goods, whether personally or through a representative, you are considered to have accepted the package, its quantity, and the enclosed products. To safeguard your interests, we highly recommend recording an unboxing video and cross-checking the contents with the packing slip.
How Can You Protect Yourself?
For any missing or damaged items, please get in touch with Seestar E-commerce within 24 hours of receiving your shipment. This swift action allows us to promptly address the issue and ensure your satisfaction.
Your satisfaction is our priority, and we appreciate your cooperation in ensuring the safe delivery of your Seestar products.
Adi (verified owner) – :
How can I use filter with the Seestart S50?
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Support_02 – :
Hi Adi, Seestar S50 has 3 built-in filters and an added-on option of solar filter. It can be equipped with our custom accessories to fit standard 2 inch filters in future.
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Mark – :
Does this include the software app, or is that an additional purchase?
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Support_02 – :
Hi Mark, Seestar app is included. No additional purchase.
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George – :
Will a Solar filter be included for the seestar?
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Support_02 – :
Hi George, it will be a separate purchase.
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Dave – :
from the description: “… and filter switching device”. Does the s50 come with any filters — built-in solar filter? Light pollution filter? Etc? What size filters will we be able to add?
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Support_02 – :
Hi Dave, Seestar has 3 built-in filters (dark, UV/IR cut and probably a dual narrowband filter) in testing phase and an add-on option of a solar filter onto Seestar’s front lense. In future, we aim to provide custom accessories to allow users to be ble to fit standard 2 inch filters to Seestar for more versatile uses.
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Steve – :
A couple of questions… 1) Will there be some kind of nebula “Duo” filter available for the Seestar? And is there any anti-dew capability with the Seestar?
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Support_02 – :
Hi Steve, as per your questions
1) Will there be some kind of nebula “Duo” filter available for the Seestar? Yes.
2) And is there any anti-dew capability with the Seestar? Yes, built-in dew heater.
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Mark Pinnuck (verified owner) – :
Does it have a dew heater built in
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Support_02 – :
Yes.
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Joe Deitzel – :
Will this have the capability to create mosaic images ?
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Support_02 – :
Hi Joe, mosaic& panorama will be available in future pro versions. Thanks.
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John Kindle – :
Is it true that you recommend restricting the use of the Seestar S50 to humidity values less than 60%? If so, that would leave me out as a buyer. I live in south Louisiana where wintertime clear nights still yield RH values 70-90%. I am able to use other Goto scopes with no problems in such conditions.
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Support_02 – :
Hi John, Seestar S50 has a built-in dew heater and <60% humidity is only the recommended (optimal) condition while in use. Recommended storage humidity level is similar to that of most cameras and lens.
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Byron – :
Can I use standard filters with this telescope
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Support_02 – :
Hi Byron, Seestar S50 can be equipped with our custom accessories to fit standard 2 inch filters in future.
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John Pinto – :
3 questions: 1) Does it come with a dew heater? (Important here in Florida) 2) What height can the tripod be extended to? 3) Does it come with any filters? if not, what kind of filters does it take?
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Support_02 – :
Hi John, for your questions: 1) Yes, built-in dew heater； 2) Seestar s50 purchase includes a compact carbon fiber tripod, which has a maximum height of 363mm and a minimum height of 274.5mm with 3/8 in. mounting screws. 3) 3 built-in filters. dark,UV/IR cut and prob. a dual narrowband filter; An add-on option to purchase a solar filter
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Melissa – :
What are the dimensions of the whole unit?
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Support_02 – :
Hi Melissa, Seestar S50 itself has a dimension of 130*142.5*257mm, net weight 2.5kg. The tripod included has a maximum height of 363mm and a minimum height of 274.5mm, with 3/8 in. mounting screws. For transportation and storage, the package dimension is 320*320*160mm, weighing 4kg with everything included.
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Jussi – :
I’m based in Cambodia. Do you ship here too? taxes?
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Support_02 – :
Hi Jussi, yes you can order via our website.
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Frank – :
Where does the Seestar S50 ship from? I live in the US and want to know if there will be additional costs/issues with customs or taxes.
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Support_02 – :
Hi Frank, you can purchase directly through ZWO (ships from China) or with our authorized US dealers which ship domestically (https://www.zwoastro.com/agent).
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JerDel – :
Hello
I am from France.
If I order direct from you should I expect additionnal fees (VAT, custom clearance, etc…) ?
And what is now the expected time for delivery for new ordres right now ?
Thank you for your answer
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Support_02 – :
Hi Jerome, yes additional fees apply to EU customers. And sorry I am not able to provide a good estimate for the delivery time at this point as there is a substantial queue of pre-orders. However, I assure you that production is expected to catch up after August, which will help expedite the delivery process. Thank you for your understanding.
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Law CB – :
Will the SeeStar be able to ship to Hong Kong buyer by early August? I have a trip to Africa and would like to bring the SeeStar for the trip. It is important to me.
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Support_02 – :
Hi there, we will begin fulfilling orders in the order they are placed, ensuring a fair and sequential process. Sorry it will be challenging to estimate your order delivery time at this moment. Thanks for your understanding.
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Michael – :
Is there any way to use filters such as an ir/UV cut filter or light pollution dual band? If yes, what size?
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Support_02 – :
Hi Michael, they are already built in.
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Amit – :
Are any filters included with it? Can I do solar imaging with it?
Will it support connecting to home wifi?
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Support_02 – :
3 built-in filters-dark, UV/IR cut and a duo-NB filter; An add-on option to purchase a solar filter separately.
Home wifi bridge will be available in future iterations.
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DDJLSkitt – :
Does the 3.0 Kg weight include the tripod? If not, what is the combined weight of scope and tripod? How does the scope attach to the tripod?
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Support_02 – :
Seestar integrates a telescope, electrical focuser, astronomical camera, ASIAIR, altazimuth mount, dew heater and filter wheel into one compact body (130*142.5*257mm) with a net weight of only 2.5kg The tripod included weighs 0.6kg and has a maximum height of 363mm and a minimum height of 274.5mm, with 3/8 in. mounting screws.
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adorigatti (verified owner) – :
Hello, it will be possible to download all the raw images collected during the acquiring session to post-elaborate them in external tools like Pixinsight, right? The FITS image format will be available as well? Thank you! Alessandro
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Support_02 – :
Hi Alessandro, yes… I would have to answer you no given last month but I’m pleased to inform you now that we are currently actively developing this feature.
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Dave Jones – :
What filters are supplied with the unit? Can the user add or change filters and what size are they? Thanks, regards Dave
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Support_02 – :
Hi Dave, 3 built-in filters: dark,UV/IR cut anda duo NB (bandpass OIII 30nm/Ha 20nm); An add-on option to purchase an external solar filter separately.
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